With more than a decade of experience in Tech, iff you need help on the following, do not hesitate to contact me:

1) Design strategy for Live service & Tech products (Support, community and creating User Journey)

  • Build and execute Customer Success Strategy

  • Design KPIs

  • Optimize process

  • Launch new channels & platforms (Facebook, Instagram, X, Discord)

2) Set up outsource operations

  • Find the best suppliers for your operations

  • Help train staff

  • Set up operations , SLAs and KPIs

3) Technology integration for your service

  • Manage 3rd party developers

  • Create roadmap & build Knowledge Base, integration with BI systems and CRM

  • Customize bots & automate operations

4) Create better quality leads & insights

  • Understand and get actionable user insights

  • Select right team based on competency mapping.

Contact us for more information and we will assess your case

Consulting